Shipping policy

Order Processing

All orders are processed within 2–5 business days unless otherwise stated. During product launches, holidays, or promotional periods, processing times may be longer.

Once your order has shipped, you will receive a confirmation email containing tracking information.

Domestic Shipping (United States)

We offer shipping throughout the United States.

Delivery times vary based on location and selected shipping method but generally range from 3–7 business days after dispatch.

International Shipping

We ship worldwide.

International delivery times typically range from 7–21 business days depending on destination, customs processing, and local postal services.

Please note that customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

Tracking Information

Tracking details will be emailed once your order has been dispatched.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, we cannot guarantee successful delivery. Additional shipping charges may apply if a package must be reshipped.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery times are outside of our control.

If your package is significantly delayed or appears lost, please contact us at grotto.slc@gmail.com, and we will do our best to assist in resolving the issue.

Questions

For any shipping-related inquiries, please contact us at:

grotto.slc@gmail.com